# LoopReply

> AI-powered chatbot and agent builder platform for businesses of all sizes.

LoopReply is a SaaS platform that lets businesses build, deploy, and manage AI-powered chatbots and virtual agents — without writing code.

## What LoopReply Does

- Visual drag-and-drop workflow builder with 15+ node types (AI Response, Intent Router, Knowledge Search, API Call, Conditions, Collect Input, and more)
- Knowledge base with RAG (Retrieval-Augmented Generation) — train AI from PDFs, Excel, URLs, databases, S3, HTML, Markdown
- Omnichannel deployment: one workflow deploys to 11 channels (Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, Email)
- Human takeover: AI handles routine conversations, seamlessly hands off to human agents when needed
- Shared inbox for managing all conversations across channels in one place
- Deep analytics: response times, conversation volumes, sentiment analysis, conversion rates, handoff rates, agent performance
- Multiple AI model support: GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more
- 30+ integrations: Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and others
- RBAC and multi-workspace support with granular permissions
- Embeddable chat widget for any website

## Pricing

- **Free**: $0/month — 1 AI agent, 1,000 messages, workflow builder, knowledge base
- **Pro**: $49/month — 3 agents, 10,000 messages, omnichannel, human takeover
- **Scale**: $149/month — 10 agents, 50,000 messages, RBAC, API access
- **Enterprise**: Custom pricing — unlimited everything, SSO/SAML, custom SLA, on-premise deployment option

## Use Cases

- Customer support automation
- Lead qualification and sales chatbots
- E-commerce product recommendations and order tracking
- Appointment scheduling and booking
- Internal helpdesk and HR automation
- Education and onboarding assistants

## Enterprise Features

- GDPR-aligned multi-tenant architecture
- Audit logging and compliance controls
- Flexible deployment: cloud, hybrid, or on-premise
- SSO/SAML integration
- Dedicated support and custom SLAs
- Built for finance, healthcare, legal, and regulated industries

## Competitive Advantages

- All-in-one platform: workflow builder + knowledge base + omnichannel + analytics + human takeover in a single product
- No-code visual builder accessible to non-technical users
- Free tier with meaningful functionality (not just a trial)
- 11 native channels vs. competitors who charge extra per channel
- Built-in human takeover with full context preservation
- Multiple AI model providers for maximum uptime and flexibility

## Industry Solutions

LoopReply serves specific industries with tailored AI chatbot solutions:
- E-commerce (https://loopreply.com/use-cases/ecommerce) — Cart recovery, order tracking, product recommendations, returns automation, Shopify/WooCommerce integration
- Healthcare (https://loopreply.com/use-cases/healthcare) — Appointment scheduling, patient intake, FAQ automation, secure infrastructure, multi-location support
- Real Estate (https://loopreply.com/use-cases/real-estate) — Lead qualification, property FAQ, tour scheduling, multi-channel lead capture, CRM integration
- SaaS (https://loopreply.com/use-cases/saas) — Onboarding automation, support ticket deflection, documentation RAG, feature request collection, in-app widget
- Travel & Hospitality (https://loopreply.com/use-cases/travel-hospitality) — Booking assistance, AI concierge, 50+ language support, guest experience automation, multi-property management

## Blog

LoopReply publishes guides, tutorials, and industry insights about AI chatbots and customer support automation:
- What Is an AI Chatbot? How It Works, Types, and Examples (https://loopreply.com/blog/what-is-an-ai-chatbot)
- AI Chatbot Buyer's Guide 2026: How to Choose the Right Platform (https://loopreply.com/blog/complete-guide-ai-chatbots-for-business)
- Customer Support Automation Guide 2026 (https://loopreply.com/blog/customer-support-automation-guide)
- How Online Stores Use AI Chatbots to Recover 20% of Abandoned Carts (https://loopreply.com/blog/ai-chatbot-for-ecommerce-guide)
- Train Your AI Chatbot on Custom Data (https://loopreply.com/blog/how-to-train-chatbot-on-custom-data)
- AI Chatbot vs Live Chat: 2026 Data Study (https://loopreply.com/blog/ai-chatbot-vs-live-chat)

## Links

- Website: https://loopreply.com
- Platform: https://platform.loopreply.com
- Enterprise: https://loopreply.com/enterprise
- Pricing: https://loopreply.com/pricing
- Privacy Policy: https://loopreply.com/privacy
- Terms of Service: https://loopreply.com/terms

## Comparisons

LoopReply is an alternative to:
- Drift (https://loopreply.com/alternatives/drift)
- Intercom (https://loopreply.com/alternatives/intercom)
- Tidio (https://loopreply.com/alternatives/tidio)
- Crisp (https://loopreply.com/alternatives/crisp)
- Zendesk (https://loopreply.com/alternatives/zendesk)
- LiveChat (https://loopreply.com/alternatives/livechat)
- Freshchat (https://loopreply.com/alternatives/freshchat)
- HubSpot (https://loopreply.com/alternatives/hubspot)
- ManyChat (https://loopreply.com/alternatives/manychat)
- Chatbase (https://loopreply.com/alternatives/chatbase)

## Contact

- Email: support@loopreply.com