Book a DemoVisual Workflow Builder
Design complex AI agent logic with a drag-and-drop interface. 15+ node types including AI Response, Intent Router, Knowledge Search, API Call, Conditions, and more.
Chatbots That Reply. Humans in the Loop.
Build AI-powered chatbots that reply instantly, backed by a vast knowledge base, 30+ integrations, and seamless human takeover — keeping humans in the loop when it matters.
No credit card required · Free tier available · 5-minute setup
Platform Features
Everything you need to automate conversations
One platform to build, deploy, and manage AI agents across every channel. See how teams in e-commerce, healthcare, and SaaS use LoopReply.
Omnichannel AI Agents
Deploy the same AI agent across web, WhatsApp, Messenger, Instagram, Telegram, SMS, Email, Slack, Discord, Microsoft Teams, and Voice — all from one workflow.
Knowledge Base
Train your AI from PDFs, Excel files, URLs, HTML pages, Markdown, and even direct database connections with scheduled refresh intervals for always-fresh data.
Human Takeover
AI handles the routine. When it reaches its limits, a human agent takes over seamlessly — without restarting the conversation or losing context.
Deep Analytics
Track average response time, conversation volume, sentiment analysis, conversion rates, handoff rates, and agent performance with exportable reports.
30+ Integrations
Connect with WhatsApp, Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and dozens more — natively, no middleware required.
Multi-Workspace & RBAC
Run multiple workspaces with different bots under one account. Assign team roles with granular permissions for admins, editors, and viewers.
Multiple AI Models
Choose from a wide range of AI models including GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more. We natively connect to multiple providers for maximum uptime and flexibility.
Integrations
Connected to your entire stack
30+ native integrations across channels, CRMs, e-commerce, payments, scheduling, analytics, and automation.
Channels
Integrations
Workflow Builder
Design complex AI logic visually
Drag and drop 15+ node types to build sophisticated conversation flows. No code required. From simple FAQ bots to complex multi-step agents with API calls, conditions, and intent routing. Learn more in our complete guide to AI chatbots.
Drag-and-drop visual editor
15+ node types (AI, Intent, API, Condition, Knowledge Search...)
Live preview and testing
Version history and rollback
No redeploy needed — changes go live instantly
Trigger
Conversation start
AI Response
Generate AI response
Intent Router
Route by intent
Knowledge Search
Search knowledge base
Collect Input
Collect user data
Quick Replies
Show options
API Call
HTTP request
Condition
Branch logic
Set Variable
Store value
Delay
Wait timer
Send Message
Send text
Action
End / handoff
Knowledge Base
Supported Sources
PDF Documents
Upload PDF files for instant indexing
Excel / CSV
Import spreadsheets and tabular data
Web URLs
Crawl and index whole websites or certain webpages
HTML Files
Parse raw HTML content
Markdown
Import markdown documentation
Database (SQL)
Connect to databases, run SELECT queries, auto-refresh every 5 min
S3 / Cloud Storage
Connect to S3 buckets and cloud storage links
Train your AI on any data source
Upload PDFs, Excel files, web pages, or connect directly to your database. Your AI agent always has the freshest, most accurate information to work with. Read our guide on building a knowledge base for your AI chatbot.
PDF, DOCX, Excel, CSV, Markdown, HTML support
Direct database connections with SQL SELECT queries
Automatic refresh intervals (5 min, 15 min, 1 hour, daily)
S3 bucket and cloud storage links
RAG-powered retrieval with configurable similarity thresholds
Multiple embedding models (text-embedding-3-small/large)
Analytics
Measure what matters
Comprehensive dashboards with actionable insights. Track every metric that matters for your AI-powered customer operations.
Overview
Last 30 days
Total Conversations
12,847+18%
Avg. Response Time
1.2s-0.4s
Resolution Rate
94%+3%
Customer Satisfaction
4.8/5+0.2
Conversation Volume
AI Handled
Human Handoff
800600400200
Feb 1Feb 5Feb 10Feb 15Feb 20Feb 25Mar 1
Performance Breakdown
AI Handling Rate87%
First Contact Resolution76%
Handoff Rate13%
Positive Sentiment91%
Top Bots
Support Bot5,241
Sales Bot3,892
Onboarding Bot2,104
Use Cases
Built for real business needs
From customer support to lead qualification, LoopReply adapts to your workflow. Learn how to automate your customer support with AI.
Lead Qualification
Engage visitors, ask qualifying questions, score leads, and hand off hot prospects to sales instantly.
Sales Qualifier
What's your team size?
Around 50 people
What tools are you using now?
Intercom, but looking to switch
What's your timeline?
This quarter ideally
Lead Score
87
Engagement92%
Fit Score78%
Intent85%
Route to Sales
E-commerce Support
Answer product questions, track orders, handle returns, and upsell — integrated with Shopify and WooCommerce.
Order AssistantShopify
LC
Where's my order #4821?
Found it! Your order is on its way.
Order #4821In Transit
ConfirmedShippedIn TransitDelivered
ETAFeb 17, 2026
Multi-Team Help Desk
Run separate workspaces per brand or product, each with their own bots, team members, and live conversations — all under one account.
N
NovaTechS
StellarApp2 bots
A
Acme Corp5 bots
Support Bot24 conversations
Sales Bot12 conversations
Onboarding Bot8 conversations
Billing Bot5 conversations
Feedback Bot3 conversations
T
S
M
J
Internal AI Assistants
Connect Slack, search company docs, trigger Jira tickets, and update your CRM — all from a single employee question.
MR
Maria R.
How do I set up my local dev environment? Also need access to the staging API.
Knowledge
dev-setup-guide.md
env-variables.md
deploy-process.md
Actions
Jira: Create access ticket
HR: Log onboarding step
Notify: IT team pinged
DevOps Bot
Here's the setup guide. I've also created a Jira ticket for your staging API access — IT has been notified.
Templates
Start with a template
Pre-built bots for every use case. Pick a template, connect your knowledge base, and go live in minutes.
Customer Support
Handle FAQs, resolve issues, and escalate to humans
Sales Assistant
Qualify leads and guide customers to purchase
Lead Generation
Capture and qualify leads automatically
FAQ Bot
Instant answers to common questions 24/7
Appointment Booking
Schedule appointments and send reminders
Feedback Collector
Gather customer feedback and NPS scores
Onboarding Guide
Walk new users through product setup
Event Registration
Handle signups, tickets, and event info
Customer Support
Handle FAQs, resolve issues, and escalate to humans
Sales Assistant
Qualify leads and guide customers to purchase
Lead Generation
Capture and qualify leads automatically
FAQ Bot
Instant answers to common questions 24/7
Appointment Booking
Schedule appointments and send reminders
Feedback Collector
Gather customer feedback and NPS scores
Onboarding Guide
Walk new users through product setup
Event Registration
Handle signups, tickets, and event info
E-commerce Helper
Product recommendations, order tracking, returns
Healthcare Assistant
Patient intake and appointment scheduling
Real Estate Agent
Property matching and tour booking
Education Helper
Course info, enrollment, and study support
Restaurant Bot
Menu browsing, reservations, and takeout
Travel Concierge
Trip planning and booking assistance
Insurance Assistant
Claims processing and policy questions
Fitness Coach
Workout plans and wellness tracking
E-commerce Helper
Product recommendations, order tracking, returns
Healthcare Assistant
Patient intake and appointment scheduling
Real Estate Agent
Property matching and tour booking
Education Helper
Course info, enrollment, and study support
Restaurant Bot
Menu browsing, reservations, and takeout
Travel Concierge
Trip planning and booking assistance
Insurance Assistant
Claims processing and policy questions
Fitness Coach
Workout plans and wellness tracking
WhatsApp Orders
Shipping alerts and order status updates
Slack IT Helpdesk
Employee tech support on Slack
Instagram DM Sales
Convert DMs into sales automatically
Telegram Support
Community support and group FAQs
Discord Mod Bot
Community management and moderation
Messenger Leads
Capture leads on Facebook Messenger
WhatsApp Booking
Schedule appointments via WhatsApp
Slack Onboarding
Guide new hires through first week
WhatsApp Orders
Shipping alerts and order status updates
Slack IT Helpdesk
Employee tech support on Slack
Instagram DM Sales
Convert DMs into sales automatically
Telegram Support
Community support and group FAQs
Discord Mod Bot
Community management and moderation
Messenger Leads
Capture leads on Facebook Messenger
WhatsApp Booking
Schedule appointments via WhatsApp
Slack Onboarding
Guide new hires through first week
Security
Enterprise-grade security
Your data is protected at every layer. From encryption at rest to row-level security, we take security seriously.
AES-256 Encryption at Rest
All data stored in our PostgreSQL database is encrypted using AES-256, the industry standard used by banks and government agencies.
TLS 1.3 in Transit
Every connection between your users, our servers, and third-party services is encrypted with TLS 1.3 — the latest and most secure transport protocol.
Bcrypt Password Hashing
User passwords are never stored in plain text. We use bcrypt with adaptive cost factors, making brute-force attacks computationally infeasible.
Automatic Key Rotation
Encryption keys are automatically rotated on a regular schedule. Old keys are securely destroyed, limiting the impact of any potential compromise.
Row-Level Security (RLS)
Our database uses Row-Level Security policies ensuring users can only access data belonging to their team — enforced at the database level.
SOC 2 Infrastructure
Our infrastructure runs on SOC 2 compliant cloud providers. All data centers meet rigorous physical and network security standards.
RBAC & Team Permissions
Granular role-based access control lets you define who can view, edit, or manage each workspace, agent, and conversation.
API Rate Limiting
Built-in rate limiting at multiple levels (10/sec, 50/10sec, 200/min) protects against abuse, DDoS attempts, and runaway API usage.
AI Models
Your choice of AI models
We natively connect to multiple AI providers and automatically route to the best available connection for maximum uptime. Choose the right model for your use case — from fast and affordable to powerful and comprehensive.
GPT-5
Claude Opus 4.6
Gemini 3 Pro
Llama 4 Maverick
Mistral Large 3
DeepSeek V3
o3-pro
And many more...
GDPR Compliant
AES-256 Encryption
EU Data Hosting
SOC 2 Type II
RBAC & Audit Logging
FAQ
Frequently asked questions
Everything you need to know about LoopReply.
Start automating conversations today
Join thousands of businesses using LoopReply to deliver faster, smarter replies with humans always in the loop. No credit card required.