Everything Chatbase does, plus everything it doesn't
Chatbase builds a simple FAQ bot from your docs. LoopReply does that too — plus visual workflows, human takeover, 11 channels, 30+ integrations, and deep analytics. All with predictable pricing instead of credit meters.
No credit card required · Full platform, not just FAQ · 5-minute setup
Full platform, not just FAQ
Key advantage
Under 5 min
Setup time
Free forever
Starting price
11 native
Channels
LoopReply vs Chatbase at a glance
AI-powered chatbot platform with visual workflows, 30+ integrations, knowledge base RAG, and human takeover. Free tier included.
- Free forever plan with AI agent
- Visual workflow builder (15+ nodes)
- Knowledge base: PDF, Excel, DB, URL, S3
- 11 native channels included
- Human takeover on all plans
- Multiple AI models (GPT-5, Claude, Llama 4)
- Deep analytics & sentiment tracking
- RBAC & multi-workspace
Simple FAQ bot with credit-based billing, no workflows, and no human handoff.
- No visual workflow builder — only a simple chatbot trained on uploaded content
- Human handoff triggers exist but no native live chat inbox for agents — requires external helpdesk
- Now supports 6 channels (web, WhatsApp, Messenger, Instagram, Slack, Email) but no Teams, Telegram, Discord, or Voice
- Credit-based billing with overages ($12–14 per 1,000 extra credits) — bot stops if credits run out
- No live chat inbox — no agent interface for real-time customer support
- AI inaccuracy and hallucinations reported by users on G2 and Product Hunt
- Custom domains cost an additional $59/month
- Deeper integrations beyond 6 native channels still require Zapier as middleware
Why teams switch from Chatbase to LoopReply
Visual workflow builder with 15+ node types
Chatbase has zero workflow automation. LoopReply lets you design complex conversation logic with AI Response, Intent Router, API Call, Conditions, and more.
Human takeover with native inbox
When AI reaches its limits, a human agent takes over in LoopReply's built-in inbox. Chatbase can trigger handoffs but has no native agent inbox — you need an external helpdesk.
11 native channels vs. 6
Deploy on all of Chatbase's channels plus Telegram, Discord, Teams, Voice, and SMS. Chatbase supports web, WhatsApp, Messenger, Instagram, Slack, and Email.
Predictable pricing without credit traps
Chatbase's credit-based billing means one high-traffic day can exhaust your credits and trigger $12–14/1K overage charges. LoopReply uses predictable message-based pricing.
Deep analytics, not just chat logs
Track response time, sentiment analysis, conversion rates, and agent performance. Chatbase offers basic chat logs with limited insight into conversation quality.
Team collaboration with RBAC
Manage multiple workspaces with role-based access control. Chatbase is single-user oriented with no native multi-agent collaboration.
LoopReply vs Chatbase: Feature-by-Feature
| Feature | LoopReply |  Chatbase |
|---|---|---|
| Free Plan | AI agent + workflows + KB | Limited credits |
| Starting Price | Free, Pro from $49/mo | $40/mo (credit-based) |
| Pricing Model | Message-based, predictable | Credit-based ($12–14/1K overage) |
| Visual Workflow Builder | 15+ node types | |
| AI Chatbot | Multiple models (GPT-5, Claude, Llama 4) | GPT-based, credit-metered |
| Human Takeover | Trigger only (no native inbox) | |
| Live Chat Inbox | ||
| Knowledge Base (RAG) | PDF, Excel, URL, DB, S3 | Website/docs training |
| Channels | 11 channels | 6 channels (web, WhatsApp, Messenger, Instagram, Slack, Email) |
| Custom Branding | Paid plans | |
| Custom Domain | Included | +$59/month |
| Team Roles (RBAC) | ||
| Analytics | Response time, sentiment, conversion | Basic chat logs |
| 30+ Integrations | Native | 6 native + Zapier for rest |
| Multiple AI Models |
What Chatbase actually costs
Chatbase is a simple AI chatbot builder that trains a bot on your website or documents. It now supports 6 channels (web, WhatsApp, Messenger, Instagram, Slack, Email) but remains limited: no visual workflow builder, no live chat inbox for agents, and no native ticketing. Pricing is credit-based, meaning one viral campaign can exhaust credits and trigger overage charges ($12–14 per 1,000 extra credits). Users report AI inaccuracy/hallucinations, and deeper integrations still require Zapier.
Chatbase Pricing
Free
Limited credits, basic features
Hobby
2,000 credits, 1 chatbot
Standard
12,000 credits, 2 chatbots
Pro
40,000 credits, 3 chatbots
Credit Overage
Charged when you exceed plan limits
Best suited for: Solo founders or small teams needing a quick, simple FAQ bot trained on basic documentation — and nothing else.
LoopReply Pricing
Free
1 AI agent, 1,000 messages, workflow builder, knowledge base
Pro
3 agents, 10,000 messages, omnichannel, human takeover
Scale
10 agents, 50,000 messages, RBAC, API access
Enterprise
Unlimited everything, SSO/SAML, custom SLA
All plans include: AI chatbot, visual workflow builder, knowledge base, analytics, and 30+ integrations. No hidden fees.
What you get with LoopReply
Everything you need to build, deploy, and manage AI-powered customer conversations — in one platform.
Visual Workflow Builder
Drag-and-drop 15+ node types: AI Response, Intent Router, Knowledge Search, API Call, Conditions, Collect Input, and more.
Knowledge Base with RAG
Train your AI from PDFs, Excel, URLs, databases, S3 buckets, HTML, and Markdown. Auto-refresh keeps data fresh.
Omnichannel Deployment
One workflow, 11 channels: Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, Email.
Human Takeover
AI handles routine conversations. When it hits its limits, a human agent takes over seamlessly — without losing context.
Deep Analytics
Track response times, conversation volumes, sentiment analysis, conversion rates, handoff rates, and agent performance.
Multiple AI Models
Choose from GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more. We connect to multiple providers for maximum uptime. Switch models anytime without rebuilding workflows.
30+ Integrations
Connect with Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and dozens more.
RBAC & Multi-Workspace
Run multiple workspaces with different bots. Assign roles with granular permissions for admins, editors, and viewers.
Common questions about switching
Ready to upgrade from Chatbase?
Start free with LoopReply — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.