One platform instead of four separate subscriptions
LiveChat sells chat, chatbots, knowledge base, and help desk as separate products — each with its own subscription. LoopReply combines everything into one platform with AI, workflows, KB, human takeover, and 30+ integrations.
No credit card required · 4-in-1 platform · 5-minute setup
4-in-1 platform
Key advantage
Under 5 min
Setup time
Free forever
Starting price
11 native
Channels
LoopReply vs LiveChat at a glance
AI-powered chatbot platform with visual workflows, 30+ integrations, knowledge base RAG, and human takeover. Free tier included.
- Free forever plan with AI agent
- Visual workflow builder (15+ nodes)
- Knowledge base: PDF, Excel, DB, URL, S3
- 11 native channels included
- Human takeover on all plans
- Multiple AI models (GPT-5, Claude, Llama 4)
- Deep analytics & sentiment tracking
- RBAC & multi-workspace
Live chat tool where chatbots, knowledge base, and help desk are 4 separate paid products.
- Chat, chatbots, knowledge base, and help desk are 4 separate paid products — real cost is 2x advertised
- No free plan — starts at $19/agent/month for live chat alone (14-day trial only)
- ChatBot / Text App (separate product) required for any AI automation or 24/7 bot support
- WhatsApp, Instagram, X (Twitter) require separate paid marketplace add-ons
- Per-agent pricing penalizes team growth — each new hire increases the bill
- Message delays and notification failures reported by users on G2 and Capterra
- Per-agent pricing across multiple separate products compounds costs rapidly
- Prices have increased dramatically year over year — becoming 'less viable' according to users
Why teams switch from LiveChat to LoopReply
One platform replaces four subscriptions
LiveChat, ChatBot, KnowledgeBase, and HelpDesk are 4 separate products. LoopReply bundles AI chatbot, knowledge base, workflows, live chat, and shared inbox in a single platform.
Free tier available
LiveChat has no free plan and starts at $20/agent/month for chat alone. LoopReply starts free with an AI agent, workflow builder, and knowledge base included.
AI chatbot included, not a $52/month add-on
Any AI automation on LiveChat requires buying the separate ChatBot product at $52/month. LoopReply includes AI capabilities at every tier.
11 native channels without add-on fees
WhatsApp, Instagram, and X (Twitter) are paid marketplace add-ons on LiveChat. LoopReply supports 11 channels natively, included in your plan.
No per-agent pricing that penalizes growth
Hiring 2 new agents on LiveChat Team increases the bill by $82/month. LoopReply uses plan-based pricing — add team members without multiplying costs.
Reliable messaging without delays
LiveChat users report message delays, notification sounds stopping, and service disruptions. LoopReply uses Pusher for real-time delivery with high reliability.
LoopReply vs LiveChat: Feature-by-Feature
| Feature | LoopReply | LiveChat |
|---|---|---|
| Free Plan | ||
| Starting Price | Free, Pro from $49/mo | $19/agent/mo (chat only) |
| AI Chatbot | Included | Separate product (Text App) |
| Knowledge Base | Included (PDF, Excel, DB) | Separate product |
| Help Desk / Ticketing | Included | Separate product |
| Visual Workflow Builder | 15+ node types | Requires ChatBot product |
| Channels | 11 channels included | Web + paid add-ons per channel |
| Pricing Model | Per plan | Per agent × multiple products |
| Human Takeover | ||
| Custom Branding | Higher tiers | |
| Real-time Reliability | Pusher-backed | Delays reported |
| File Sharing in Chat | ||
| 30+ Integrations | ||
| Setup Time | Under 5 minutes | Quick for chat, complex for bots |
| Multiple AI Models |
What LiveChat actually costs
LiveChat is a well-established live chat product known for reliability, but it is just a live chat tool. Chatbots (ChatBot, now Text App), knowledge base (KnowledgeBase), and help desk (HelpDesk) are all separate products with their own subscriptions. Prices have increased significantly — the Team plan is now $49/agent/month (up from $41). Users report message delays, notification failures, and steadily increasing prices year over year.
LiveChat Pricing
Starter
Real-time chat, 100 visitor tracking, 60-day history
Team
Unlimited history, unlimited tracking, campaigns
Business
Work scheduler, staffing predictions, advanced analytics
ChatBot / Text App (separate)
Required for any AI automation or 24/7 bots, AI resolutions metered separately
Channel Add-ons
WhatsApp, Instagram, X (Twitter) — all separate
Best suited for: Sales-focused e-commerce teams willing to pay for multiple separate products and primarily needing web-based live chat.
LoopReply Pricing
Free
1 AI agent, 1,000 messages, workflow builder, knowledge base
Pro
3 agents, 10,000 messages, omnichannel, human takeover
Scale
10 agents, 50,000 messages, RBAC, API access
Enterprise
Unlimited everything, SSO/SAML, custom SLA
All plans include: AI chatbot, visual workflow builder, knowledge base, analytics, and 30+ integrations. No hidden fees.
What you get with LoopReply
Everything you need to build, deploy, and manage AI-powered customer conversations — in one platform.
Visual Workflow Builder
Drag-and-drop 15+ node types: AI Response, Intent Router, Knowledge Search, API Call, Conditions, Collect Input, and more.
Knowledge Base with RAG
Train your AI from PDFs, Excel, URLs, databases, S3 buckets, HTML, and Markdown. Auto-refresh keeps data fresh.
Omnichannel Deployment
One workflow, 11 channels: Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, Email.
Human Takeover
AI handles routine conversations. When it hits its limits, a human agent takes over seamlessly — without losing context.
Deep Analytics
Track response times, conversation volumes, sentiment analysis, conversion rates, handoff rates, and agent performance.
Multiple AI Models
Choose from GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more. We connect to multiple providers for maximum uptime. Switch models anytime without rebuilding workflows.
30+ Integrations
Connect with Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and dozens more.
RBAC & Multi-Workspace
Run multiple workspaces with different bots. Assign roles with granular permissions for admins, editors, and viewers.
Common questions about switching
Ready to upgrade from LiveChat?
Start free with LoopReply — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.