Outgrow Tidio without outgrowing your budget
Tidio caps your free plan at 50 conversations and resets threads after 15 minutes of inactivity — counting return visitors against your quota twice. LoopReply gives you visual workflows, a full knowledge base, and omnichannel support with predictable pricing.
No credit card required · No conversation caps · 5-minute setup
No conversation caps
Key advantage
Under 5 min
Setup time
Free forever
Starting price
11 native
Channels
LoopReply vs Tidio at a glance
AI-powered chatbot platform with visual workflows, 30+ integrations, knowledge base RAG, and human takeover. Free tier included.
- Free forever plan with AI agent
- Visual workflow builder (15+ nodes)
- Knowledge base: PDF, Excel, DB, URL, S3
- 11 native channels included
- Human takeover on all plans
- Multiple AI models (GPT-5, Claude, Llama 4)
- Deep analytics & sentiment tracking
- RBAC & multi-workspace
E-commerce chat tool with conversation-based billing and paid AI add-ons.
- Free plan capped at 50 AI conversations (one-time, doesn't refresh) — effectively a trial
- 15-minute inactivity reset: a returning customer counts as a new conversation against your quota
- Lyro AI is a separate paid add-on ($39–$149/month) with its own conversation limits
- Lyro can learn from FAQ articles, URLs, CSVs, and PDFs (higher plans) — but lacks database connections and deep RAG
- No flow analytics — you can't see where chatbot flows break down or why customers drop off
- Real-world costs are 2–3x higher than advertised once you add AI, automation, and realistic volumes
- Lacks Slack, Discord, Teams, and Voice channel support
- 100-conversation cap on Starter plan reached in days for stores running even small campaigns
Why teams switch from Tidio to LoopReply
No conversation-based billing traps
Tidio's 15-minute inactivity reset means one customer can consume 2–3 conversations. LoopReply uses predictable message-based pricing with no surprise resets.
Full workflow builder vs. basic flows
LoopReply offers 15+ node types including AI Response, Intent Router, and API Call. Tidio's flow editor handles basic decision trees but can't manage complex automation.
Deeper knowledge base with RAG
Ingest PDFs, Excel, databases, URLs, and S3 buckets with auto-refresh. Tidio's Lyro now supports URLs, CSVs, and PDFs (on higher plans), but lacks database connections and S3 ingestion.
11 channels including Slack, Discord, and Voice
Deploy on WhatsApp, Telegram, Slack, Discord, Teams, Voice, and more. Tidio supports web, email, WhatsApp, Instagram, and Messenger on all plans, but lacks Slack, Discord, Teams, and Voice.
AI included, not sold as an add-on
LoopReply includes AI in every plan. Tidio sells Lyro as a separate add-on ($39–$149/month on top of your plan) with its own conversation caps.
Flow analytics and sentiment tracking
LoopReply provides deep analytics with sentiment analysis, conversion tracking, and response time metrics. Tidio lacks flow analytics — you can't see where bots break down.
LoopReply vs Tidio: Feature-by-Feature
| Feature | LoopReply |  Tidio |
|---|---|---|
| Free Plan | 1,000 messages/mo | 50 AI convos (one-time) |
| Starting Price | Free, Pro from $49/mo | $29/mo + $39/mo Lyro |
| AI Cost Model | Included in plan | Separate add-on ($39–$149/mo) |
| Visual Workflow Builder | 15+ node types | Basic flow editor |
| AI Chatbot | Multiple models (GPT-5, Claude, Llama 4) | Lyro (URLs, CSVs, PDFs on higher plans) |
| Human Takeover | ||
| Knowledge Base (RAG) | PDF, Excel, URL, DB, S3 | URLs, CSVs, PDFs (higher plans), no DB/S3 |
| Channels | 11 channels | Web, email, WhatsApp, Instagram, Messenger |
| Conversation Resets | No resets | 15-min inactivity reset |
| Flow Analytics | Full drop-off & sentiment | |
| Custom Branding | Paid plans only | |
| Team Roles (RBAC) | ||
| 30+ Integrations | Limited | |
| Setup Time | Under 5 minutes | Under 10 minutes |
| Multiple AI Models |
What Tidio actually costs
Tidio is a live chat and chatbot platform popular with small e-commerce businesses. The free plan is capped at 50 Lyro AI conversations (one-time, doesn't refresh), and paid plans use conversation-based billing. The 15-minute inactivity reset means a single customer stepping away for lunch counts as 2–3 separate conversations. Lyro AI is a separate paid add-on ($39–$149/month) that can learn from FAQ articles, website URLs, CSVs, and PDFs (on higher plans) — but lacks database connections and deep RAG capabilities.
Tidio Pricing
Free
50 Lyro AI conversations (one-time), 10 operators
Starter
100 conversations/month, email-to-ticket
Growth
250–2,000 conversations/month (scales with price), advanced analytics
Tidio+
10,000 conversations/month, dedicated manager
Lyro AI Add-on
100–1,000 AI conversations, separate from plan
Best suited for: Small Shopify stores with low chat volume (<100 conversations/month) who need basic live chat and simple FAQ automation.
LoopReply Pricing
Free
1 AI agent, 1,000 messages, workflow builder, knowledge base
Pro
3 agents, 10,000 messages, omnichannel, human takeover
Scale
10 agents, 50,000 messages, RBAC, API access
Enterprise
Unlimited everything, SSO/SAML, custom SLA
All plans include: AI chatbot, visual workflow builder, knowledge base, analytics, and 30+ integrations. No hidden fees.
What you get with LoopReply
Everything you need to build, deploy, and manage AI-powered customer conversations — in one platform.
Visual Workflow Builder
Drag-and-drop 15+ node types: AI Response, Intent Router, Knowledge Search, API Call, Conditions, Collect Input, and more.
Knowledge Base with RAG
Train your AI from PDFs, Excel, URLs, databases, S3 buckets, HTML, and Markdown. Auto-refresh keeps data fresh.
Omnichannel Deployment
One workflow, 11 channels: Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, Email.
Human Takeover
AI handles routine conversations. When it hits its limits, a human agent takes over seamlessly — without losing context.
Deep Analytics
Track response times, conversation volumes, sentiment analysis, conversion rates, handoff rates, and agent performance.
Multiple AI Models
Choose from GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more. We connect to multiple providers for maximum uptime. Switch models anytime without rebuilding workflows.
30+ Integrations
Connect with Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and dozens more.
RBAC & Multi-Workspace
Run multiple workspaces with different bots. Assign roles with granular permissions for admins, editors, and viewers.
Common questions about switching
Ready to upgrade from Tidio?
Start free with LoopReply — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.