Go beyond basic messaging with intelligent automation
Crisp limits you to 50 AI uses per month on its €95 plan. Unlimited AI requires €295/month. LoopReply includes AI chatbots with visual workflows and deep knowledge base integration — starting free.
No credit card required · AI included, not capped · 5-minute setup
AI included, not capped
Key advantage
Under 5 min
Setup time
Free forever
Starting price
11 native
Channels
LoopReply vs Crisp at a glance
AI-powered chatbot platform with visual workflows, 30+ integrations, knowledge base RAG, and human takeover. Free tier included.
- Free forever plan with AI agent
- Visual workflow builder (15+ nodes)
- Knowledge base: PDF, Excel, DB, URL, S3
- 11 native channels included
- Human takeover on all plans
- Multiple AI models (GPT-5, Claude, Llama 4)
- Deep analytics & sentiment tracking
- RBAC & multi-workspace
Business messaging platform with severe AI usage caps on affordable plans.
- Only 50 AI uses per month on the €95 Essentials plan — barely enough for light automation
- Unlimited AI requires €295/month (Plus plan) — a steep €200 jump from Essentials
- Trustpilot score of 1.7/5 (41 reviews) with complaints about billing and support quality
- Visual chatbot builder exists but complex flows become difficult to maintain
- AI Data Hub supports PDFs and web crawling, but lacks Excel and database ingestion (5-file limit on Essentials)
- All-or-nothing platform lock-in makes it hard to integrate with existing tools
- Unstable notifications reported — app and email alerts don't always work
- Extra agents (€10/seat/month) can only be added on the Plus plan — lower tiers have hard seat limits
Why teams switch from Crisp to LoopReply
No AI usage caps
Crisp's Essentials plan (€95/month) gives you just 50 AI uses per month. LoopReply includes AI capabilities at every tier with message-based limits, not arbitrary AI caps.
Visual workflow builder with 15+ node types
Design complex automation with 15+ specialized node types including AI Response, Intent Router, and API Call. Crisp has a visual chatbot builder, but complex flows become hard to maintain and it has fewer node types.
Deeper knowledge base with RAG
Ingest PDFs, Excel, databases, URLs, and S3. Crisp supports PDFs and web crawling for AI, but lacks Excel, database connections, and S3 ingestion. File limits are strict (5 files on Essentials).
11 native channels
Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, and Email. Crisp covers 6–7 channels with limited depth.
Better support than Crisp's support
Crisp scores 1.9/5 on Trustpilot with complaints about billing issues, unstable notifications, and lack of human support. LoopReply prioritizes responsive support at every tier.
RBAC and multi-workspace for teams
Manage multiple workspaces with granular roles. Crisp uses per-workspace pricing without proper role-based access control.
LoopReply vs Crisp: Feature-by-Feature
| Feature | LoopReply |  Crisp |
|---|---|---|
| Free Plan | 1 agent, 1,000 messages | 2 agents, no AI |
| Starting Price | Free, Pro from $49/mo | €45/mo (Mini) |
| AI Usage | Included at every tier | 50 uses/mo (€95) or unlimited (€295) |
| Visual Workflow Builder | 15+ node types | Visual builder (limited node types) |
| AI Chatbot | Multiple models (GPT-5, Claude, Llama 4) | Hugo AI Agent |
| Human Takeover | ||
| Knowledge Base (RAG) | PDF, Excel, URL, DB, S3 | PDFs, web crawling (no Excel/DB/S3) |
| Channels | 11 channels | 6–7 channels |
| Custom Branding | Plus plan (€295/mo) | |
| Team Roles (RBAC) | ||
| Analytics | Response time, sentiment, conversion | Basic metrics |
| Trustpilot Score | N/A (new) | 1.7/5 |
| 30+ Integrations | Limited | |
| Setup Time | Under 5 minutes | Under 10 minutes |
| Multiple AI Models |
What Crisp actually costs
Crisp is a business messaging platform offering live chat, chatbots, and a shared inbox. The Essentials plan (€95/month) only includes 50 AI uses per month — barely enough for light automation. To get unlimited AI, you must jump to the Plus plan at €295/month — a €200 increase. Users report unstable notifications, unclear premium feature pricing, and a Trustpilot score of just 1.9/5. The platform forces an all-or-nothing approach, making it difficult to integrate with existing tools.
Crisp Pricing
Free
2 seats, basic website chat
Mini
Email support, shortcuts, basic automations
Essentials
10 seats, 50 AI uses/month, workflow automation
Plus
20+ seats, unlimited AI, white-labeling, ticketing
Best suited for: European startups (2–10 people) wanting basic live chat with a simple help center on a tight budget.
LoopReply Pricing
Free
1 AI agent, 1,000 messages, workflow builder, knowledge base
Pro
3 agents, 10,000 messages, omnichannel, human takeover
Scale
10 agents, 50,000 messages, RBAC, API access
Enterprise
Unlimited everything, SSO/SAML, custom SLA
All plans include: AI chatbot, visual workflow builder, knowledge base, analytics, and 30+ integrations. No hidden fees.
What you get with LoopReply
Everything you need to build, deploy, and manage AI-powered customer conversations — in one platform.
Visual Workflow Builder
Drag-and-drop 15+ node types: AI Response, Intent Router, Knowledge Search, API Call, Conditions, Collect Input, and more.
Knowledge Base with RAG
Train your AI from PDFs, Excel, URLs, databases, S3 buckets, HTML, and Markdown. Auto-refresh keeps data fresh.
Omnichannel Deployment
One workflow, 11 channels: Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, Email.
Human Takeover
AI handles routine conversations. When it hits its limits, a human agent takes over seamlessly — without losing context.
Deep Analytics
Track response times, conversation volumes, sentiment analysis, conversion rates, handoff rates, and agent performance.
Multiple AI Models
Choose from GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more. We connect to multiple providers for maximum uptime. Switch models anytime without rebuilding workflows.
30+ Integrations
Connect with Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and dozens more.
RBAC & Multi-Workspace
Run multiple workspaces with different bots. Assign roles with granular permissions for admins, editors, and viewers.
Common questions about switching
Ready to upgrade from Crisp?
Start free with LoopReply — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.