Scale support without scaling headcount
Deflect repetitive tickets with AI that knows your docs inside out, automate user onboarding flows, collect feature requests, and keep your support team focused on what matters.
No credit card required · Free forever plan · 5-minute setup
55%
Ticket deflection
3x
Faster onboarding
<30s
Median response time
4.7/5
User satisfaction
SaaS problems, solved
Every industry has unique challenges. Here's how LoopReply tackles yours.
Support tickets grow faster than your team
As your user base scales, support volume scales with it. Hiring more agents is expensive and slow — but slow response times cause churn.
LoopReply's AI ingests your entire documentation, help center, and changelog. It answers user questions accurately using RAG — deflecting 50-60% of tickets before they reach a human.
Onboarding drop-off hurts activation
Users sign up but never complete setup. Without guided onboarding, they don't discover your product's value and churn within the first week.
Build proactive onboarding workflows that guide users step-by-step. LoopReply triggers contextual messages based on user actions — or inaction — ensuring they reach key milestones.
Documentation is hard to navigate
Your docs are comprehensive, but users can't find what they need. Search is basic, and most users give up and submit a ticket instead.
LoopReply's knowledge base uses RAG to search your docs, help articles, changelogs, and API references. Users describe their problem in natural language and get precise, contextual answers with links to relevant docs.
Feature requests are scattered and unstructured
Users share feature requests via email, support tickets, Slack, and social media. Product teams struggle to aggregate, categorize, and prioritize them.
LoopReply collects feature requests via the chat widget, categorizes them automatically, and can push structured data to Jira, Linear, or Notion via API integration nodes.
Multi-channel support is fragmented
Users reach out through your in-app widget, email, Slack community, Discord, and social media. Each channel has a separate inbox, separate context, and separate SLA.
LoopReply unifies all channels into one inbox. In-app widget, email, Slack, Discord, and more — same AI, same knowledge base, same conversation history. No more context switching.
See it in action
Real automation scenarios you can build in minutes with LoopReply's visual workflow builder.
User Onboarding
Technical Support
Feature Request Collection
Built for saas
LoopReply capabilities tailored to saas workflows.
In-App Chat Widget
Embed LoopReply directly in your product. Customizable to match your brand, with contextual awareness of the user's current page.
Documentation RAG
Ingest docs, help articles, changelogs, and API references. AI answers questions with accurate, sourced responses — not hallucinations.
Slack & Discord Channels
Deploy the same AI in your Slack community or Discord server. Users get help wherever they hang out.
Onboarding Workflows
Visual builder for step-by-step onboarding sequences. Trigger messages based on user actions, milestones, or time-based conditions.
API Integration
Connect to Jira, Linear, Notion, Intercom, Zendesk, and any REST API. Push data, create tickets, and trigger actions from workflows.
Human Takeover
AI handles L1 support. Complex bugs, account issues, and VIP customers are escalated to humans with full conversation context and intent classification.
Analytics Dashboard
Track deflection rates, CSAT, resolution times, common topics, and onboarding completion. Identify gaps in your documentation automatically.
Multi-Product Workspaces
Run separate bots for different products or customer segments. Shared team, separate knowledge bases and workflows.
Measurable impact
55%
Ticket deflection rate
AI resolves questions from your documentation without human intervention
3x
Faster onboarding
Guided workflows get users to value in days instead of weeks
$15K+
Monthly support savings
Reduced hiring needs, faster resolution, fewer escalations
Common saas questions
Ready to automate saas?
Start free with LoopReply — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.