New
Custom Domain for Chat Widget
Serve the embedded chat widget from your own domain. Configure a CNAME record and the widget loads from your brand URL — no LoopReply branding in network requests.
Updates
Changelog
New features, improvements, and fixes shipping to LoopReply.
New
WhatsApp & Instagram Integrations
Deploy your AI agents directly to WhatsApp Business and Instagram DMs. Conversations sync to the shared inbox in real time with full context.
New
Shared Inbox Typing Indicators
See real-time typing indicators when visitors are composing messages. Helps your team respond faster during live conversations.
New
Claude Opus & GPT-5 Model Support
Added support for Anthropic Claude Opus and OpenAI GPT-5 as available AI models. Choose your preferred model per agent from the workflow builder.
New
Workflow Builder: Conditional Branching
Added if/else branching nodes to the visual workflow builder. Route conversations based on user input, variables, or AI intent classification.
Improved
Knowledge Base PDF Processing
Faster and more accurate PDF parsing for knowledge base documents. Better table extraction and improved chunk quality for RAG retrieval.
New
Analytics Dashboard Export
Export conversation analytics and performance metrics as CSV. Filter by date range, agent, channel, or resolution status before exporting.
Improved
Widget Loading Performance
Reduced chat widget bundle size by 35% and improved initial load time. The widget now loads asynchronously with zero impact on your page speed.
Fixed
Conversation Handover Context
Fixed an edge case where conversation context was incomplete during human takeover when the visitor had interacted with multiple workflow branches.
New
Voice Call Support via Twilio
AI agents can now handle inbound and outbound voice calls through Twilio. Includes voice response nodes in the workflow builder, real-time transcription, and automatic call summaries in the inbox.
New
Multi-Language AI Responses
Agents now respond natively in 50+ languages. Language is auto-detected from the visitor's first message — no manual configuration or translation files required.
New
Workflow Version History & Rollback
Every workflow publish creates a versioned snapshot. Browse previous versions, compare changes, and roll back to any prior version in one click.
New
Shopify Storefront Integration
Connect your Shopify store to let agents pull product details, order status, and customer data in real time. Supports cart recovery and order tracking workflows out of the box.
New
Team Member Roles & Permissions
Granular role-based access control with Admin, Editor, and Viewer roles. Assign permissions per workspace, agent, or conversation queue.
New
Chat Widget Dark Mode
The embeddable chat widget now supports dark mode. Auto-detects the user's system preference or can be pinned to light/dark via the widget configuration.
Fixed
Webhook Delivery Reliability
Fixed webhook events being dropped under high concurrency. Added automatic retries with exponential backoff and a delivery log in the dashboard.
Improved
Analytics Dashboard v2
Completely redesigned analytics with new charts for sentiment trends, first-contact resolution, and channel breakdown. Filterable by date range, agent, and conversation tag.
New
Slack & Discord Channel Support
Deploy agents to Slack workspaces and Discord servers. Agents respond in threads, handle slash commands, and sync all conversations back to your shared inbox.
New
Knowledge Base: Website Crawling
Point the knowledge base at any URL and it automatically crawls and indexes all linked pages. Set a refresh schedule to keep the data current — every 5 minutes, hourly, or daily.
New
Conversation Assignment Rules
Auto-assign incoming conversations to team members based on channel, language, topic, or round-robin distribution. Reduces response time and ensures even workload.
Improved
API Rate Limiting & Abuse Prevention
Upgraded rate limiting to three tiers: 10 req/sec, 50 req/10sec, and 200 req/min. Clearer error responses with retry-after headers for API consumers.
New
Widget Positioning & Offset Controls
Fine-tune the chat widget's position on your site with pixel-level offset controls. Avoid overlap with cookie banners, FABs, or other floating UI elements.
New
WooCommerce Integration
Connect WooCommerce stores to automate order status queries, product recommendations, and return processing through your AI agent.
New
Workflow Builder: API Call Nodes
Make HTTP requests to any external API directly from a workflow. Map response data to variables and use it in subsequent nodes for dynamic, data-driven conversations.
New
Knowledge Base: Excel & CSV Support
Upload Excel spreadsheets and CSV files as knowledge base sources. Columns are auto-detected, parsed into structured chunks, and made searchable by the AI.
New
Shared Inbox: Visitor Intelligence Panel
New sidebar in the inbox shows visitor profile, browsing history, collected variables, previous conversations, and lead score — all in one place.
New
CSAT Survey After Conversation
Automatically prompt visitors with a satisfaction survey when a conversation ends. Results feed directly into the analytics dashboard.
Fixed
Workflow Builder Node Alignment
Fixed visual glitches where nodes would misalign after drag-and-drop on high-DPI displays. Snap-to-grid now works consistently across all zoom levels.
New
Human Takeover System
Agents can now seamlessly escalate to a human operator. The full conversation history is preserved, the visitor isn't interrupted, and agents can be configured with confidence-based handoff triggers.
New
HubSpot CRM Integration
Sync conversations and collected lead data to HubSpot automatically. Create or update contacts, log activities, and trigger HubSpot workflows from your AI agent.
New
Custom Branding for Chat Widget
Customize the chat widget with your logo, brand colors, welcome message, and agent avatar. Remove LoopReply branding on Pro plans and above.
New
Workflow Builder: Quick Reply Buttons
Added a Quick Replies node that presents visitors with tappable response buttons. Reduce friction and guide conversations toward resolution faster.
New
Email Channel Support
Connect your support email address and let AI agents draft responses, auto-categorize tickets, and escalate when needed. All email threads appear in the shared inbox.
Fixed
Knowledge Base Chunk Overlap
Fixed duplicate content appearing in RAG responses when document chunks had excessive overlap. Improved deduplication logic during retrieval.
New
Knowledge Base: PDF Upload & RAG
Upload PDF documents to your knowledge base. Files are parsed, chunked, and embedded for retrieval-augmented generation — your AI agent answers questions grounded in your actual documentation.
New
Shared Inbox: Real-Time Messaging
WebSocket-powered shared inbox for your team. See new messages, status changes, and assignment updates in real time with no page refresh required.
New
Analytics Dashboard v1
Track conversation volume, average response time, AI handling rate, and handoff frequency. Charts update in real time and cover the last 7, 30, or 90 days.
New
Zapier & Make Integrations
Connect LoopReply to 5,000+ apps through Zapier and Make. Trigger automations when conversations start, end, or are handed off, and push collected data anywhere.
New
Telegram Bot Support
Deploy your AI agent as a Telegram bot. Supports text, images, and quick-reply keyboards. Conversations appear in the shared inbox alongside all other channels.
New
Workflow Builder: Delay & Timer Nodes
Pause a conversation for a set duration before continuing the flow. Useful for follow-up sequences, drip messages, or waiting for external webhooks.
New
Visual Workflow Builder
Design AI agent conversation flows with a drag-and-drop canvas. 15+ node types including AI Response, Intent Router, Collect Input, Set Variable, and more. Publish changes instantly — no code required.
New
AI Agent Builder & Embeddable Widget
Create AI agents from the dashboard and embed them on any website with a single script tag. The widget is fully responsive, supports light and dark themes, and loads asynchronously.
New
Multi-Workspace Support
Run multiple workspaces under a single account. Each workspace gets its own agents, knowledge bases, conversations, and team members — ideal for agencies and multi-brand companies.
New
LoopReply Platform Launch
The first public release of LoopReply. AI-powered chatbot platform with agent creation, a basic workflow builder, web chat widget, and a shared inbox for managing conversations.