Enterprise-Grade AI Infrastructure
Secure, isolated, and scalable AI deployments for organizations handling sensitive data across finance, healthcare, legal, and regulated industries.
Enterprise Architecture
Purpose-built for organizations that require strict data boundaries, auditability, and governance across every layer.
Multi-Tenant Architecture
Each workspace operates in a logically isolated environment. No cross-tenant data access is possible at any layer of the stack.
Separate Vector Indexes
Knowledge base embeddings are stored in dedicated vector indexes per workspace, ensuring complete data separation for RAG operations.
Role-Based Access Control
Granular RBAC with workspace-level permissions. Control who can access, modify, or deploy agents across your organization.
Audit Logging
Comprehensive audit trail for all administrative actions, configuration changes, and data access events.
Data Retention Configuration
Define custom retention policies per workspace. Automatically purge conversation data after configurable time periods.
Logical Data Isolation
Database-level row isolation ensures that queries, analytics, and reporting are strictly scoped to the authenticated workspace.
Flexible Deployment Models
Choose the deployment model that matches your security requirements and compliance posture.
Secure SaaS
- EU-based infrastructure
- Encrypted data in transit and at rest (TLS 1.3, AES-256)
- Enterprise API usage — no training on customer data
- Automatic updates and maintenance
- 99.9% uptime SLA available
Dedicated Infrastructure
- Isolated cloud instance per organization
- Separate database and vector store
- Private networking available (VPC peering)
- Custom domain and SSL configuration
- Dedicated compute resources
Private Cloud / On-Premise
- Containerized deployment (Docker / Kubernetes)
- Runs in client-controlled infrastructure
- Full data residency control
- Air-gapped environments supported
- For highly regulated industries
Data Privacy & GDPR Compliance
Built for organizations operating under strict data protection regulations. Privacy is a core architectural principle, not an afterthought.
GDPR-Aligned Architecture
Data processing agreements, lawful basis tracking, and right-to-erasure workflows are built into the platform.
No Model Training on Customer Data
Customer data is never used to train, fine-tune, or improve AI models. Data is processed transiently for response generation only.
Configurable Data Retention
Set custom retention windows per workspace. Conversation data can be automatically purged after a defined period.
Disable Conversation Storage
For maximum privacy, conversation storage can be fully disabled. Responses are generated in real-time without persistence.
Regional Hosting
EU-based infrastructure available by default. Additional regions available for dedicated and on-premise deployments.
Data Processing Transparency
Clear documentation of all data flows, sub-processors, and third-party services involved in response generation.
Security & Governance
Defense-in-depth security controls across infrastructure, application, and data layers.
- Role-Based Access Control (RBAC) with workspace-level permissions
- Encrypted storage at rest (AES-256) and in transit (TLS 1.3)
- API authentication via signed tokens with configurable expiration
- Comprehensive audit logs for all administrative and data access events
- Centralized monitoring and logging infrastructure
- Per-agent and per-workspace rate limiting
- Secure file processing pipeline with content validation
- Prompt injection mitigation mechanisms at the inference layer
- Session management with configurable timeout policies
- IP allowlisting available for dedicated deployments
Built for Scale
Infrastructure designed from day one to handle enterprise-level traffic, concurrency, and data volumes.
Horizontal Scaling
Stateless application tier scales horizontally behind load balancers. No single point of failure in the request path.
Thousands of Workspaces
Architecture tested and optimized for high-density multi-tenant deployments across thousands of concurrent workspaces.
Real-Time Embeddings
Knowledge base changes are embedded and indexed in real-time, ensuring agents always have access to current information.
API-First Infrastructure
Every capability is accessible via documented REST APIs. Build custom integrations, automate workflows, and extend functionality.
Enterprise SLAs
99.9% uptime SLA with dedicated support, incident response procedures, and transparent status reporting.
High Availability
Multi-zone deployments with automated failover. Database replication and backup strategies with configurable RPO/RTO.
Enterprise Integrations
Connect LoopReply to your existing infrastructure. API-first design enables deep integration with internal systems.
ERP Systems
Connect to SAP, Oracle, Microsoft Dynamics, and other enterprise resource planning platforms.
CRM Systems
Integrate with Salesforce, HubSpot, Pipedrive, and other customer relationship management tools.
Internal Databases
Securely query internal data sources via authenticated API connections with row-level security.
Secure API Access
Authenticated REST API endpoints with rate limiting, signed requests, and scoped access tokens.
Webhooks
Real-time event notifications for conversation events, agent status changes, and system alerts.
Custom Connectors
Build custom integrations using the LoopReply SDK. White-label capable for reseller and platform partners.
Enterprise Support
Hands-on support from a team that understands enterprise requirements. We work alongside your engineering and operations teams.
Dedicated Onboarding
Structured onboarding program with a dedicated solutions engineer to ensure successful deployment and adoption.
Technical Architecture Review
Pre-deployment review of your integration architecture, security requirements, and data flow design.
Custom SLAs
Tailored service level agreements with defined response times, escalation paths, and resolution targets.
Direct Engineering Access
Optional tier with direct access to the engineering team for complex integration support and custom feature development.
Priority Support
Dedicated support channel with guaranteed response times. Available via email, video call, and shared Slack channel.
Secure AI for Mission-Critical Workflows
Start with a private demo and architecture walkthrough tailored to your security and compliance requirements.