Your AI Bot Knows Everything You Know
Upload PDFs, Excel files, web pages, or connect directly to your database. RAG-powered retrieval ensures your AI agent always gives accurate, up-to-date answers.
No credit card required · Free forever plan · 5-minute setup
7+
Source types
Auto
Refresh intervals
95%+
Answer accuracy
Pinecone
Vector-powered
AI chatbots hallucinate when they don't have context. Generic bots give generic answers.
Out-of-the-box AI models don't know your products, policies, or procedures. They guess — and when they guess wrong, customers get bad information and lose trust. You need an AI that's grounded in your actual business data, stays current as your information changes, and cites its sources so customers (and your team) can verify every answer.
Why teams choose LoopReply for Knowledge Base
Multiple Source Types
Upload PDFs, Excel spreadsheets, CSV files, Markdown documents, and raw HTML. Scrape URLs to import web pages automatically. Connect to databases and S3 buckets for enterprise-scale data ingestion.
RAG-Powered Retrieval
LoopReply uses Retrieval-Augmented Generation to search your knowledge base before every AI response. The model answers based on your data — not its training data — dramatically reducing hallucinations and improving accuracy.
Auto-Refresh Intervals
Set refresh schedules for URL and database sources so your knowledge base stays current without manual updates. Whether your docs change daily or monthly, the AI always has the latest information.
Multiple Embedding Models
Choose the embedding model that best fits your use case and budget. LoopReply supports multiple providers including OpenAI and open-source alternatives, so you can optimize for speed, accuracy, or cost.
Configurable Similarity Thresholds
Fine-tune how strictly the AI matches user questions to knowledge base content. Higher thresholds mean more precise answers; lower thresholds cast a wider net. You control the balance between recall and precision.
Source Attribution
Every AI response includes citations linking back to the specific knowledge base source. Customers can see where the answer came from, and your team can audit accuracy and identify knowledge gaps.
Knowledge Base in 5 simple steps
Upload Your Sources
Drag and drop files (PDF, Excel, CSV, Markdown, HTML), paste URLs to scrape, or configure database and S3 connections in the knowledge base dashboard.
Automatic Chunking and Embedding
LoopReply automatically splits your content into optimized chunks and generates vector embeddings using your chosen model. Large documents are processed in the background — you'll see progress in real time.
Store in Vector Database
Embeddings are stored in Pinecone's vector database for lightning-fast similarity search. Your data is isolated per workspace and encrypted at rest.
User Asks a Question
When a visitor sends a message, the Knowledge Base Search node in your workflow converts their question into an embedding and finds the most relevant chunks from your data.
RAG Retrieves and Answers
The retrieved context is injected into the AI prompt alongside the user's question. The model generates an accurate, grounded answer with source citations — no hallucination, no guessing.
LoopReply vs the rest
| Feature | LoopReply | Others |
|---|---|---|
| Source types supported | 7+ (PDF, Excel, CSV, MD, HTML, URL, DB, S3) | Chatbase: PDF, URL, text only |
| Auto-refresh for URLs | CustomGPT: Manual re-upload | |
| Database connections | Tidio: Not supported | |
| S3 bucket integration | Intercom: Not supported | |
| Multiple embedding models | Chatbase: Single model | |
| Similarity threshold config | CustomGPT: Fixed threshold | |
| Source attribution/citations | Tidio: No citations | |
| Vector database | Pinecone | Varies (often proprietary) |
| Chunk size configuration | Chatbase: Fixed chunking | |
| Starting price | Free | From $19–$99/mo |
Most competitors limit you to a few file types and basic text matching. LoopReply offers true RAG with Pinecone vector search, 7+ source types including databases and S3, and configurable retrieval parameters for production-grade accuracy.
Who uses Knowledge Base?
E-commerce
Upload your entire product catalog — specs, pricing, availability, care instructions — so your AI can answer detailed product questions and make accurate recommendations instantly.
SaaS
Import your documentation, API references, and help articles. Your AI support bot resolves technical questions accurately with citations pointing users to the relevant docs page.
Healthcare
Load compliance documents, patient FAQs, and policy manuals. The AI provides accurate, policy-compliant answers while flagging sensitive topics for human review.
Real Estate
Import property listings, neighborhood guides, and pricing data. Your AI agent answers prospect questions about specific properties with accurate, up-to-date information.
Common questions about Knowledge Base
Ready to get started?
Try Knowledge Base free — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.