Help shoppers find answers in your product knowledge
Connect product information and store policies to an AI Agent. Answer buying questions, direct customers to your order portal, and bring your team into conversations that need attention.
No credit card required · Free plan available
Catalog
Product knowledge
Policies
Shipping and returns
Links
Order portal access
Inbox
Human follow-up
Plan your e-commerce setup
Start with a defined task, approved information and a clear route to your team.
Shoppers need details before buying
Sizing, compatibility and material questions can be difficult to answer from a product grid alone.
Upload a focused catalog file or crawl supported product pages. Include product names, specifications and destination links, then test questions that require comparing options.
Order information needs controlled access
An order number in a public conversation is not enough to establish who is entitled to see the order.
Start with a link to your authenticated order portal. A custom API workflow requires authentication, authorization and error handling before it can return private order details.
Returns have exceptions
A published policy may not cover damaged items, disputed charges or an unusual purchase.
Use the knowledge base for general policy questions. Configure handover for exceptions so an available team member can review the conversation before approving a refund.
Catalog data changes
Prices and availability in an uploaded file can become outdated.
Reprocess changed sources and show when information is uncertain. Imported knowledge is a saved copy, not a live inventory connection. Use your store for final price and stock confirmation.
Example workflows to configure
Suggested configurations to test with your own sources and team. These are examples, not measured customer results. External actions require separate setup.
Product suitability questions
Order status guidance
Return policy questions
Built for e-commerce
LoopReply capabilities tailored to e-commerce workflows.
CSV and XLSX knowledge
Import product tables and wait for processing. Current file and row limits apply; review Product facts before uploading a large catalog.
Website widget
Embed the widget on a site that allows custom scripts. Installation is separate from connecting your commerce backend.
Architect Studio
Ask the configurator to update this Agent’s instructions and workflow, review the changes, and publish when ready.
Human handover
Route exceptions to your shared inbox on a plan that supports human takeover. Agree team availability before launch.
What to check in your pilot
Answers
Check product accuracy
Sample answers against the current catalog, including missing specifications.
Orders
Verify privacy boundaries
Check that one visitor cannot retrieve another customer’s order.
Returns
Track the next step
Measure whether customers reach the right form or support person. Compare against your own baseline.
Review product capabilities and limits and plan allowances before launch.
Common e-commerce questions
No. A widget embed adds chat to the storefront. Access to private orders or inventory needs a separately configured and tested API integration. Do not assume a native commerce connector is included.
Yes, supported CSV and XLSX files can become knowledge sources after processing. Current limits include 10 MB per file, 10,000 data rows and 150 columns. Refresh saved data when prices or availability change.
The examples on this page do not include an automatic abandoned-cart integration. Event detection, customer consent, channel permissions and outbound delivery require additional configuration and a supported external system.
Explaining a return policy does not issue a refund. A refund action needs an authorized integration and safeguards. Start by directing customers to your existing return process or a human reviewer.
No. These are configuration examples, not measured customer results. Test a limited rollout, track answer quality and customer outcomes, and check your plan allowances before expanding.
Set it up with these guides
- AI Chatbots for Ecommerce: Setup and Use Cases
Map retail support questions to approved policies, product sources, authenticated order data, and human decisions before configuring your Agent.
- 7 AI Chatbots for Shopify: What to Test
Compare seven chat platforms for Shopify support. Test policy answers, verified order access, human handover, installation, and the full cost of your workflow.
- Best AI Chatbots for WooCommerce: A Practical Buyer Guide
Compare WooCommerce chat options by installation, product knowledge, verified order access, human support, and total cost before choosing an AI Agent.
Ready to automate e-commerce?
Start free with LoopReply. No credit card required.
Free plan includes 1 AI Agent, 500 messages per month, visual workflow builder, and knowledge base. Pro starts at $49/month.