AI Handles 80% of Conversations. Humans Handle the Rest.
When your chatbot reaches its limits, the conversation transfers to a human agent instantly — with full context preserved. No repeated questions. No lost conversations.
No credit card required · Free forever plan · 5-minute setup
80%
AI resolution rate
<3s
Handover time
0
Lost conversations
94%
Customer satisfaction
Pure AI frustrates customers. Pure live chat doesn't scale.
Customers get stuck in AI loops when the bot can't answer their question, and they leave frustrated. On the other hand, staffing a 24/7 live chat team is expensive and impossible for growing businesses. You need both — an AI that handles routine questions automatically, and humans who step in for the conversations that truly need a personal touch.
Why teams choose LoopReply for Human Handover
Smart Escalation Triggers
LoopReply monitors confidence scores, customer sentiment, and specific keywords in real time. When any trigger fires — low confidence, negative sentiment, or phrases like 'speak to a person' — the conversation is automatically escalated to your team.
Full Context Preservation
When a human agent takes over, they see the entire conversation history, collected variables, visitor profile, and the reason for escalation. Your customer never has to repeat themselves.
Team-Based Routing
Route escalated conversations to the right team — support, sales, or billing — based on the conversation topic, customer tags, or workflow rules. The right person handles the right issue every time.
Real-Time Notifications
Agents receive instant notifications via the shared inbox, email, or Pusher-powered browser alerts the moment a conversation needs human attention. No delays, no missed handovers.
Agent Availability & Status
Set agent status to online, away, or offline. LoopReply automatically adjusts routing based on availability and can queue conversations or collect a callback request when no agents are free.
Hand-Back to AI After Resolution
Once the human agent resolves the issue, they can hand the conversation back to the AI bot to continue the workflow. This keeps automation running while giving customers the human touch when they need it.
Human Handover in 5 simple steps
AI Engages the Customer
Your AI bot greets the visitor, answers questions from the knowledge base, runs workflow logic, and handles routine requests automatically.
Detects an Escalation Trigger
The system continuously monitors confidence scores, sentiment signals, and keyword patterns. When a threshold is crossed, it flags the conversation for handover.
Routes to the Right Agent
Based on your routing rules — team assignment, availability, skill level, or round-robin — LoopReply sends the conversation to the best available human agent.
Agent Sees Full Context
The agent opens the conversation in the shared inbox and sees the entire chat history, collected data, visitor profile, and the specific reason for escalation.
Resolves and Hands Back
The agent resolves the issue, and with one click they can hand the conversation back to the AI to continue the workflow — or close it with a resolution note.
LoopReply vs the rest
| Feature | LoopReply | Others |
|---|---|---|
| AI-to-human handover | All plans | Intercom: Premium only |
| Full context transfer | Tidio: Partial (no variables) | |
| Team-based routing | Chatbase: No routing | |
| Confidence-based triggers | ManyChat: Manual only | |
| Sentiment detection | Intercom: Add-on required | |
| Agent availability status | Tidio: Basic online/offline | |
| Hand-back to AI | Chatbase: Not supported | |
| Offline fallback (queue/email) | ManyChat: Not supported | |
| Real-time notifications | Push, email, browser | Varies by platform |
| Starting price | Free | From $39–$89/mo |
Most competitors lock human handover behind premium plans or limit it to basic manual transfers. LoopReply includes intelligent, context-aware handover on every plan — including free.
Who uses Human Handover?
E-commerce
AI handles product questions, tracking, and returns. Complex order issues like wrong items or refund disputes are routed to support agents with full order context.
Healthcare
Sensitive topics like symptoms, test results, or insurance questions trigger immediate escalation to qualified staff who can provide personalized guidance.
SaaS
Technical troubleshooting that goes beyond the knowledge base is escalated to engineering support with full diagnostic context from the conversation.
Sales
High-value leads identified through AI qualification are instantly routed to sales reps so they can close deals while the prospect is still engaged.
Common questions about Human Handover
Ready to get started?
Try Human Handover free — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.