Help guests plan their stay with clearer answers
Bring check-in details, amenities, travel directions and local recommendations into chat. Guide guests to your booking system and pass special requests to your team.
No credit card required · Free plan available
Stay
Property information
Links
Booking guidance
Language
Tested guest replies
Team
Special requests
Plan your travel & hospitality setup
Start with a defined task, approved information and a clear route to your team.
Pre-arrival questions repeat
Guests need check-in times, parking details and directions before reaching the property.
Create property-specific knowledge with current policies and useful links. Keep different locations clearly identified so their details are not mixed.
Availability and rates change
A saved room description cannot confirm whether a room is available for a particular stay.
Use the approved booking page for current rates and availability. A live lookup requires a configured booking-system integration and a reliable way to handle errors.
Guests ask in different languages
A translated answer can change the meaning of a cancellation rule or room restriction.
Configure language instructions and test the important policies in the languages you intend to serve. Model capability is not a guarantee of translation accuracy.
Special requests need a decision
An early arrival, accessibility request or room change may require a staff member to check what is possible.
Collect only the details needed for the request and route it to the team. Explain that a conversation is not confirmation that the request has been fulfilled.
Example workflows to configure
Suggested configurations to test with your own sources and team. These are examples, not measured customer results. External actions require separate setup.
Pre-arrival information
Booking guidance
Guest feedback
Built for travel & hospitality
LoopReply capabilities tailored to travel & hospitality workflows.
Property knowledge
Upload or crawl approved amenities, policies and local guides, then check source readiness.
Booking links
Direct guests to the service that manages rates and reservations. A link does not create a booking-system connection.
Language configuration
Define preferred response language and style. Have fluent reviewers check critical guest-facing wording.
Human support
Use an agreed handover process for complaints and special requests. Display realistic contact and response expectations.
What to check in your pilot
Details
Check property facts
Review answers about check-in, facilities, transport and cancellation policies.
Bookings
Measure completed reservations
Use your booking records to evaluate outcomes rather than treating every chat as a sale.
Feedback
Review follow-up quality
Check that requests reach the right staff and that guests receive accurate expectations.
Review product capabilities and limits and plan allowances before launch.
Common travel & hospitality questions
The examples guide guests to your booking page. Completing a reservation in chat requires a separately configured booking API, authorization, error handling and verified confirmation from that system.
Not from an uploaded file or crawled page alone. Those are saved copies. Use the current booking system or a tested live integration for availability and prices.
Use clearly separated property sources or Agents within your plan allowances. Test that an answer refers to the intended property and the correct booking destination.
A website widget does not automatically know arrival or departure dates. Outbound messages require a supported channel, appropriate permissions and an external event or configured workflow.
No. These are suggested configurations, not verified customer results. Start with your own baseline and assess answer accuracy, completed reservations and staff follow-up during a limited rollout.
Set it up with these guides
- AI Chatbots for Hotels: A Guest Support Setup Guide
Use a hotel FAQ worksheet to separate policy answers from live booking questions, and review guest-facing content with a native speaker.
Ready to automate travel & hospitality?
Start free with LoopReply. No credit card required.
Free plan includes 1 AI Agent, 500 messages per month, visual workflow builder, and knowledge base. Pro starts at $49/month.