AI that scales with you, not against your budget
Freshchat charges $49 per 100 AI sessions on top of per-agent fees, plus $29/agent for Copilot. LoopReply includes AI chatbots, visual workflows, and knowledge base with predictable pricing — no session meters running.
No credit card required · No session billing · 5-minute setup
No session billing
Key advantage
Under 5 min
Setup time
Free forever
Starting price
11 native
Channels
LoopReply vs Freshchat at a glance
AI-powered chatbot platform with visual workflows, 30+ integrations, knowledge base RAG, and human takeover. Free tier included.
- Free forever plan with AI agent
- Visual workflow builder (15+ nodes)
- Knowledge base: PDF, Excel, DB, URL, S3
- 11 native channels included
- Human takeover on all plans
- Multiple AI models (GPT-5, Claude, Llama 4)
- Deep analytics & sentiment tracking
- RBAC & multi-workspace
Freshworks messaging tool charging $49 per 100 AI sessions on top of per-agent fees.
- AI sessions cost $49 per 100 beyond 500 free — unpredictable and expensive at scale
- Freddy Copilot (agent AI assistant) is an additional $29/agent/month add-on
- Bot builder requires technical knowledge — 'limitations when needing more control beyond simple rules'
- Knowledge base for AI answers limited to help center content — no PDF/database ingestion
- Free plan discontinued June 2025 — Growth ($19/agent/mo) is now the minimum entry point
- Best value requires buying into the full Freshworks ecosystem (CRM, helpdesk, marketing)
- Limited reporting on free and Growth plans — meaningful analytics only on Pro/Enterprise
- Channel support beyond web and mobile requires higher-tier plans
Why teams switch from Freshchat to LoopReply
No session-based AI billing
Freshchat charges $49 per 100 Freddy AI sessions beyond the 500 free. At 2,000 sessions/month, that's $735 in AI costs alone. LoopReply includes AI at every tier.
Visual workflow builder with 15+ nodes
LoopReply's drag-and-drop builder handles complex branching logic. Freshchat's bot builder requires significant technical knowledge for anything beyond simple rules and auto-replies.
Full knowledge base with RAG
Train AI from PDFs, Excel, databases, URLs, and S3. Freshchat's knowledge base for AI is limited to help center content.
11 native channels included
Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, and Email. Freshchat's broader channels require higher-tier plans.
Multiple AI models, not one locked provider
Choose from GPT-5, Claude Opus, Llama 4, Mistral Large, and more across multiple providers. Freshchat locks you into Freddy AI with no model flexibility.
Deep analytics out of the box
Response time, sentiment analysis, conversion tracking — included on all plans. Freshchat's meaningful analytics are locked behind Pro ($49/agent) and Enterprise ($79/agent) tiers.
LoopReply vs Freshchat: Feature-by-Feature
| Feature | LoopReply |  Freshchat |
|---|---|---|
| Free Plan | 1 agent, 1,000 messages | Discontinued (June 2025) |
| Starting Price | Free, Pro from $49/mo | $19/agent/mo + AI sessions |
| AI Cost Model | Included in plan | $49/100 sessions + $29/agent copilot |
| Visual Workflow Builder | 15+ node types | Basic bot builder |
| AI Chatbot | Multiple models (GPT-5, Claude, Llama 4) | Freddy AI (session-metered) |
| Human Takeover | ||
| Knowledge Base (RAG) | PDF, Excel, URL, DB, S3 | Help center articles |
| Channels | 11 channels | Web, mobile, social (plan-gated) |
| Analytics | All plans | Pro/Enterprise only |
| Custom Branding | Paid plans | |
| Team Roles (RBAC) | Partial | |
| Ecosystem Lock-in | Standalone | Freshworks ecosystem |
| 30+ Integrations | Freshworks-focused | |
| Setup Time | Under 5 minutes | Moderate |
| Multiple AI Models |
What Freshchat actually costs
Freshchat is the messaging product within the Freshworks suite. The free tier was discontinued in June 2025. AI capabilities (Freddy AI) are sold as session-based add-ons at $49 per 100 sessions beyond the 500 free sessions included. Freddy Copilot costs another $29/agent/month. Advanced automation, premium integrations, and meaningful analytics are locked behind Pro ($49/agent) and Enterprise ($79/agent) tiers. Users report limited reporting and a learning curve for complex workflows.
Freshchat Pricing
Free
Discontinued June 2025 — no longer available for new signups
Growth
500 free AI sessions, basic automation
Pro
Advanced automation, analytics
Enterprise
Premium integrations, full features
Freddy AI Sessions
Beyond 500 free sessions per plan
Freddy Copilot
Agent AI assistant, separate add-on
Best suited for: Midsize teams (10–50 agents) already using the Freshworks ecosystem who need basic omnichannel support and are comfortable with per-agent + per-session pricing.
LoopReply Pricing
Free
1 AI agent, 1,000 messages, workflow builder, knowledge base
Pro
3 agents, 10,000 messages, omnichannel, human takeover
Scale
10 agents, 50,000 messages, RBAC, API access
Enterprise
Unlimited everything, SSO/SAML, custom SLA
All plans include: AI chatbot, visual workflow builder, knowledge base, analytics, and 30+ integrations. No hidden fees.
What you get with LoopReply
Everything you need to build, deploy, and manage AI-powered customer conversations — in one platform.
Visual Workflow Builder
Drag-and-drop 15+ node types: AI Response, Intent Router, Knowledge Search, API Call, Conditions, Collect Input, and more.
Knowledge Base with RAG
Train your AI from PDFs, Excel, URLs, databases, S3 buckets, HTML, and Markdown. Auto-refresh keeps data fresh.
Omnichannel Deployment
One workflow, 11 channels: Web, WhatsApp, Messenger, Instagram, Telegram, SMS, Voice, Slack, Discord, Teams, Email.
Human Takeover
AI handles routine conversations. When it hits its limits, a human agent takes over seamlessly — without losing context.
Deep Analytics
Track response times, conversation volumes, sentiment analysis, conversion rates, handoff rates, and agent performance.
Multiple AI Models
Choose from GPT-5, Claude Opus, Gemini 3, Llama 4, Mistral Large, and more. We connect to multiple providers for maximum uptime. Switch models anytime without rebuilding workflows.
30+ Integrations
Connect with Shopify, HubSpot, Salesforce, Zapier, Stripe, Calendly, Google Analytics, Zendesk, and dozens more.
RBAC & Multi-Workspace
Run multiple workspaces with different bots. Assign roles with granular permissions for admins, editors, and viewers.
Common questions about switching
Ready to upgrade from Freshchat?
Start free with LoopReply — no credit card required.
Free plan includes 1 AI agent, 1,000 messages, visual workflow builder, and knowledge base. Pro starts at $49/month.