A Chat Widget That Looks Like It Was Built Just for You
Customize every visual aspect of your AI chat widget: brand colors, typography, launcher style, pre-chat forms, and chat bubble layout. Preview changes live before deploying to your site.
No credit card required · Free forever plan · 5-minute setup
Live
Preview before deploy
100%
Brand match
No code
Visual editor
1-line
Embed script
Generic chat widgets break your brand experience and undermine customer trust.
A chatbot that looks out of place on your website makes your product look unpolished. Customers notice inconsistency, such as different fonts, clashing colors, or a generic bot icon, and it erodes the professionalism you've worked hard to build. Your AI assistant should feel like a natural extension of your brand, not a third-party widget you bolted on.
Why teams choose LoopReply for Widget Customization
Full Color and Theme Control
Set primary colors, background colors, text colors, and button styles to match your brand exactly. Support for both light and dark themes, with the option to follow the user's system preference automatically.
Custom Launcher Button
Choose from a standard chat bubble, a custom icon, or a text-button launcher. Upload your own icon or logo. Control size, position (bottom-left or bottom-right), and the greeting label that appears next to the launcher.
Pre-Chat Form Builder
Collect visitor information before the conversation starts: name, email, phone, or custom fields. Drag-and-drop form builder with field validation, required field settings, and conditional display logic.
Chat Bubble and Message Styling
Control message bubble shape, font size, avatar display, timestamp formatting, and read receipt visibility. Make the chat feel like a natural part of your UI rather than a foreign element.
Bot Identity and Persona
Set the bot's display name, avatar image, and greeting message. Create a branded AI persona that aligns with your product voice, whether that's formal, friendly, or technical.
Live Preview Without Deploying
Every change is instantly reflected in the preview panel. Test your widget across simulated mobile and desktop viewports before a single line changes on your live site.
Widget Customization in 5 simple steps
Open the Appearance Editor
Navigate to your bot's Appearance tab in the LoopReply dashboard. The editor opens with a live preview of your current widget on the right.
Set Brand Colors and Theme
Use the color picker or enter hex values to set your primary accent color, background, and text colors. Toggle between light and dark theme variants.
Customize the Launcher
Choose launcher shape and icon, set position and offset, and add a greeting label. Upload a custom logo to replace the default chat icon.
Build the Pre-Chat Form
Drag fields into the pre-chat form: name, email, phone, or custom dropdowns and text fields. Set which fields are required and configure the submit button copy.
Preview, Test, and Deploy
Use the built-in preview to test across device sizes. Run through your workflow in the preview to verify the full experience. Copy the one-line embed script and add it to your site.
LoopReply vs the rest
| Feature | LoopReply | Others |
|---|---|---|
| Full color customization | Tidio: Limited to preset themes | |
| Custom launcher icon/logo | Crisp: Fixed bubble style | |
| Pre-chat form builder | Drag-and-drop, conditional | Intercom: Basic fields only |
| Light/dark theme support | Chatbase: Light only | |
| Bot avatar customization | Tidio: Preset avatars | |
| Live preview before deploy | Most: Publish-to-preview only | |
| Mobile viewport preview | Limited | |
| 1-line embed script | Some require SDK setup | |
| Starting price | Free | From $19–$99/mo |
Most platforms give you a color picker and call it customization. LoopReply gives you full control over every visual element, from launcher shape to message bubble radius, with a live preview that shows exactly what your visitors will see.
Who uses Widget Customization?
E-commerce
Match the widget to your store's branding so the chat feels like part of the shopping experience. Pre-chat forms can capture order numbers before the conversation starts.
SaaS
Embed a branded support widget inside your product dashboard. Use custom bot avatars and dark theme support to match your app's design system.
Agencies
Create white-labeled chat widgets for each client with their own brand colors, logo, and persona. Each workspace has fully independent appearance settings.
Professional Services
For law firms, financial advisors, and healthcare providers, a polished, on-brand widget reinforces professionalism and trust before the conversation even starts.
Common questions about Widget Customization
Yes. LoopReply's appearance editor lets you set exact hex color values for every widget element: primary accent, header background, message bubbles, button colors, and text.
Yes. You can upload a custom image (PNG, SVG, or WebP) to replace the default chat bubble icon. The launcher icon is displayed at your configured size and position.
Yes. Beyond the standard name, email, and phone fields, you can add custom text inputs, dropdowns, and checkbox fields. Fields can be marked required or optional, and conditional logic lets you show or hide fields based on previous answers.
Copy the one-line JavaScript snippet from the Deploy tab in your bot settings and paste it before the closing </body> tag on your site. For Shopify, WordPress, and Webflow, we have one-click installation guides.
Yes. The appearance editor includes a device toggle that switches the preview between desktop and mobile viewports so you can verify the launcher position and form layout on smaller screens before deploying.
Set it up with these guides
- How to Add an AI Chatbot to Your Website
Follow a practical sequence to configure an AI Agent, prepare its knowledge, publish changes, add the generated website script, and test before launch.
- Best AI Chatbots for WordPress: A Buyer and Setup Checklist
Compare WordPress chat tools by installation, knowledge, human support, performance, and cost. Practical checks for choosing and launching an AI Agent.
Ready to get started?
Try Widget Customization free. No credit card required.
Free plan includes 1 AI Agent, 500 messages per month, visual workflow builder, and knowledge base. Pro starts at $49/month.