Compare LiveChat and LoopReply by following a conversation from the first automated reply to the operator who finishes it. LiveChat's current Text package includes AI capabilities, so a comparison that treats it as human chat only is out of date.
We publish LoopReply. The product and price facts below were checked against LiveChat's official page on October 13, 2026. The shift-change example is a suggested trial, not an independent product benchmark.
Use the current package names
LiveChat's pricing page displays Essential at $19 per user per month billed annually, including one AI Agent and 10 AI resolutions. Growth displays $79 per user per month billed annually, with 10 AI Agents and 200 AI resolutions among its listed allowances. Confirm the complete package and additional AI usage for your account.
For example, three Essential users cost 3 × $19 = $57 per month equivalent under that annual rate, before extra usage or other charges. That calculation says nothing about whether the included AI allowance covers the workload. Seats and AI resolutions need separate lines.
LoopReply's plans have message, active-user, Agent, and Workspace-member allowances. Human takeover is a paid-plan capability. Neither product's entry price establishes the cost of a staffed operation on its own.
Test a shift change
Use a fictional customer asking to change a delivery address. The Agent can explain the policy, but the actual order change needs a verified process. Have an operator join, ask a follow-up, and then let another teammate continue.
| Moment | What the reviewer should record |
|---|---|
| AI reaches the policy boundary | Whether it offers the correct next step |
| First operator joins | Whether the earlier messages are visible |
| Visitor sends another message | Whether AI and the person compete to answer |
| Second operator continues | Whether responsibility and next action are understandable |
| Staff leave for the day | Whether the waiting message remains truthful |
In LoopReply, waiting or human-takeover status prevents additional AI responses from the widget. An authorized teammate can later return the conversation to AI. Test that final transition only after the human task is complete.
For the exact operating sequence, use the handover tutorial. For deciding which questions should reach a person in the first place, see AI chatbot versus live chat.
Check the website, not only the operator screen
Install the widget on a staging page and run the shift-change exercise from a phone. The visitor must still be able to open the conversation, type, and see the new reply after a teammate takes over.
Check a page with a sticky purchase button and one with a consent banner. Measure whether the launcher obscures a task. The website installation guide includes the generated snippet and troubleshooting sequence.
Make a decision from the staffed journey
Shortlist LiveChat when its operator workflow and current AI allowance package fit your team. Shortlist LoopReply when an Agent's editable knowledge and workflow are the center of the project and its human continuation meets your requirements.
Ask each operator to record one missing piece of context and one action they could complete without asking the customer again. Use those observations alongside the full bill. A feature checklist alone cannot show whether the shift change works for your team.