AI That Reads, Understands, and Replies to Support Emails
Connect your support inbox to LoopReply. The AI reads incoming emails, drafts responses from your knowledge base, and escalates complex issues to your team, all in one unified inbox.
No credit card required · Free tier available · 5-minute setup
What you can automate with LoopReply + Email
Automated Email Responses
The AI reads incoming support emails and generates accurate responses from your knowledge base, sending them automatically or queuing them for agent review.
Smart Triage and Routing
Classify incoming emails by topic and urgency. Route billing questions to finance, technical issues to engineering, and general inquiries to support.
Draft Assist for Agents
For emails that need a human touch, the AI drafts a suggested response that your agent can review, edit, and send, reducing reply time significantly.
Unified Inbox Across Channels
Email conversations appear alongside chat, WhatsApp, and other channel conversations in the shared inbox. Your team manages everything from one place.
Connect LoopReply to Email in minutes
Connect Your Email Address
Go to Channels → Email in LoopReply. Forward or connect your support email address (e.g., support@yourdomain.com) via SMTP/IMAP or email forwarding.
Configure AI Response Rules
Set whether the AI sends responses automatically, drafts for review, or only routes without responding based on email content.
Build Classification Workflows
Create routing rules that classify emails by topic, sender, or keyword and assign them to the right team or agent.
Test with Sample Emails
Send test emails to your connected address. Verify the AI response quality and routing logic before going live.
Everything included with LoopReply
Every LoopReply plan includes the Email integration alongside the full platform.
Common questions about the Email integration
Yes. You can configure the AI to send responses automatically for high-confidence answers, draft for review for complex queries, or always require agent approval, all per workflow.
Yes. LoopReply connects to any email address via SMTP/IMAP or email forwarding. Google Workspace and Microsoft 365 accounts can be connected directly via OAuth.
Ready to connect Email to your AI chatbot?
Start free, no credit card required. The Email integration is available on all plans.