AI That Deflects Support Tickets Before They Hit Help Scout
Connect LoopReply to Help Scout and let AI handle the questions that don't need a human, while automatically creating detailed Help Scout conversations for everything that does.
No credit card required · Free tier available · 5-minute setup
What you can automate with LoopReply + Help Scout
Auto-Create Help Scout Conversations
Escalated chat conversations automatically create Help Scout conversations with full transcript and customer context.
AI Deflection Before Help Scout
Let the AI handle common questions so fewer conversations reach Help Scout, reducing ticket volume and agent workload.
Import Help Scout Docs
Connect your Help Scout Docs knowledge base to LoopReply so the AI answers from your existing articles.
Customer Profile Sync
Match chat visitors to existing Help Scout customers by email for personalized responses and linked conversation history.
Connect LoopReply to Help Scout in minutes
Generate a Help Scout API Key
In Help Scout → Your Profile → API Keys, create a new API key.
Connect to LoopReply
Go to Integrations → Help Scout and enter your API key.
Configure Escalation Actions
Set which LoopReply events create Help Scout conversations, and map conversation fields to Help Scout properties.
Import Docs (Optional)
Connect your Help Scout Docs site to import articles into the LoopReply knowledge base.
Everything included with LoopReply
Every LoopReply plan includes the Help Scout integration alongside the full platform.
Common questions about the Help Scout integration
You can configure which mailbox receives escalated conversations. Different LoopReply workflows can route to different mailboxes based on topic or urgency.
Ready to connect Help Scout to your AI chatbot?
Start free, no credit card required. The Help Scout integration is available on all plans.