An AI Store Assistant That Knows Every Product, Order, and Policy
Connect LoopReply to Shopify and give customers instant answers about orders, products, and returns, 24/7, with a human available for anything the AI can't handle.
No credit card required · Free tier available · 5-minute setup
What you can automate with LoopReply + Shopify
Real-Time Order Tracking
Customers ask 'where is my order?' and get a live status response pulled directly from Shopify. No copy-pasting tracking numbers, no support tickets for routine lookups.
Product Recommendations
The AI learns your entire catalog from Shopify. It answers detailed product questions, compares options, and suggests alternatives based on what the customer is looking for.
Returns and Refund Automation
Walk customers through your return policy and initiate the return process via chat. The bot collects order details, validates eligibility, and creates a return request in Shopify.
Abandoned Cart Recovery
Trigger AI conversations via chat or WhatsApp when a customer abandons their cart. The bot can answer last-minute objections and offer discount codes to close the sale.
Post-Purchase Support
Send automated post-purchase check-ins to collect feedback, handle common post-order questions, and build loyalty through proactive communication.
Connect LoopReply to Shopify in minutes
Install the LoopReply App on Shopify
Find LoopReply in the Shopify App Store and click Install. The app connects your store's orders, products, and customer data to LoopReply automatically.
Import Your Product Catalog
LoopReply syncs your Shopify product catalog to the knowledge base. Products, descriptions, prices, and inventory levels stay up to date automatically.
Build Your E-commerce Workflow
Use the visual builder to create flows for order tracking, returns, product inquiries, and cart recovery. Shopify data is accessible as variables in any node.
Add the Widget to Your Store
The LoopReply chat widget is automatically added to your Shopify storefront after installation. Customize its appearance to match your store's brand.
Test Customer Journeys
Walk through key scenarios: a customer asking for order status, requesting a return, and inquiring about a product. Verify the Shopify data pulls correctly.
Everything included with LoopReply
Every LoopReply plan includes the Shopify integration alongside the full platform.
Common questions about the Shopify integration
Yes. After connecting your Shopify store, LoopReply imports your full product catalog and sets up automatic sync. New products and price changes are reflected in the AI's knowledge base within minutes.
Yes. The Shopify integration allows the AI to look up order status, tracking numbers, and fulfillment details in real time using the customer's email or order number provided in chat.
Yes. Shopify webhooks can trigger LoopReply workflows for events like order created, order fulfilled, and order cancelled, enabling automated post-purchase messaging.
No. The LoopReply widget loads asynchronously and doesn't block your page's critical rendering path. It has no measurable impact on Core Web Vitals.
Ready to connect Shopify to your AI chatbot?
Start free, no credit card required. The Shopify integration is available on all plans.