AI-Powered SMS: Reach Customers Where They Already Are
Connect LoopReply to Twilio and deploy AI conversations over SMS. Handle inbound support questions, send appointment reminders, and automate follow-ups via text.
No credit card required · Free tier available · 5-minute setup
What you can automate with LoopReply + SMS
Inbound SMS Support
Customers text your number and get instant AI responses. The bot handles common questions and escalates complex issues to your team.
Appointment Reminders
Send automated SMS reminders for appointments, follow-ups, and renewals. Customers can reply to confirm, cancel, or reschedule.
Lead Capture via Text
Run SMS lead capture campaigns. The AI qualifies inbound texts and captures contact information for your CRM.
Order and Delivery Alerts
Send proactive order confirmation and delivery update texts. Customers can reply with questions that trigger your support workflow.
Connect LoopReply to SMS in minutes
Get a Twilio Phone Number
Sign up for Twilio and purchase an SMS-capable phone number in your target region.
Connect Twilio to LoopReply
Go to Channels → SMS in LoopReply. Enter your Twilio Account SID, Auth Token, and phone number.
Build Your SMS Workflow
Design SMS-optimized conversation flows. Keep messages concise, since SMS has a 160-character limit per segment.
Test and Go Live
Send a test SMS to your Twilio number. Verify the workflow responds correctly, then publish.
Everything included with LoopReply
Every LoopReply plan includes the SMS integration alongside the full platform.
Common questions about the SMS integration
You need your own Twilio account and phone number. LoopReply connects to Twilio via your Account SID and Auth Token. Twilio handles number provisioning and carrier delivery.
Coverage depends on your Twilio configuration. Twilio supports SMS in 180+ countries. Certain countries have additional regulatory requirements for short codes or sender IDs.
Ready to connect SMS to your AI chatbot?
Start free, no credit card required. The SMS integration is available on all plans.