AI Handles Level 1 Support. Zendesk Gets Everything That Needs a Human.
Connect LoopReply to Zendesk and let AI resolve routine questions automatically, then create detailed Zendesk tickets with full context for anything that needs a human agent.
No credit card required · Free tier available · 5-minute setup
What you can automate with LoopReply + Zendesk
Auto-Create Zendesk Tickets
When the AI escalates a conversation, LoopReply automatically creates a Zendesk ticket with the full conversation transcript, user details, and escalation reason.
AI Level-1 Deflection
Handle the majority of support volume with AI, significantly reducing ticket volume. Only complex, unresolved issues reach Zendesk.
Sync Zendesk Ticket Status
When a Zendesk ticket is resolved, the connected LoopReply conversation is updated automatically. Customers can be notified via chat.
Search Zendesk Help Center
Connect your Zendesk Help Center articles to the LoopReply knowledge base so the AI answers from your existing support documentation.
Connect LoopReply to Zendesk in minutes
Generate a Zendesk API Token
In Zendesk Admin → Apps and Integrations → Zendesk API, enable API access and generate a token.
Connect to LoopReply
Go to Integrations → Zendesk. Enter your Zendesk subdomain, agent email, and API token.
Configure Ticket Creation
Set which escalation events create Zendesk tickets, and map conversation fields to Zendesk ticket properties (subject, priority, tags, requester).
Import Help Center Articles (Optional)
Connect your Zendesk Help Center to import articles into the LoopReply knowledge base for AI-powered answers.
Everything included with LoopReply
Every LoopReply plan includes the Zendesk integration alongside the full platform.
Common questions about the Zendesk integration
Yes. LoopReply can sync your Zendesk Help Center articles to the knowledge base automatically. Set a refresh schedule to keep the knowledge base current as articles are updated.
Yes. Every ticket created by LoopReply includes the complete conversation transcript, collected user information, and the specific escalation reason as ticket notes.
Ready to connect Zendesk to your AI chatbot?
Start free, no credit card required. The Zendesk integration is available on all plans.